Your data, never retained

Privacy Policy

Built with healthcare-grade privacy standards from the ground up.

Your Clinical Content Is Never Retained

Audio is processed via OpenAI's Whisper API over an encrypted connection for transcription only, then immediately discarded. We never retain your audio or clinical content. OpenAI does not use this data to train its models.

Compliant with Privacy Regulations

HIPAA

Health Insurance Portability and Accountability Act (US)

GDPR

General Data Protection Regulation (EU)

Privacy Act 1988

Commonwealth of Australia

Health Records Act 2001

Victoria

Health Records and Information Privacy Act 2002

New South Wales

Health Records (Privacy and Access) Act 1997

Australian Capital Territory

Information Privacy Act 2009

Queensland

Information Act 2002

Northern Territory

Personal Information Protection Act 2004

Tasmania

Privacy and Responsible Information Sharing Act 2024

Western Australia

Privacy-First Design

ProScribe AI is built with privacy at its core. We understand the sensitive nature of clinical documentation and have designed our service to ensure maximum privacy and data protection.

ProScribe AI Pty Ltd uses OpenAI's Whisper API to transcribe audio. When you record a consultation, audio is transmitted via an encrypted HTTPS connection to OpenAI's Whisper API for transcription processing only. OpenAI does not use this audio to train their models — data sharing is disabled at the organisation level. Audio is not retained by ProScribe AI Pty Ltd after transcription is complete. By using ProScribe AI Pty Ltd's service you consent to audio being processed by OpenAI's Whisper API. You can review OpenAI's privacy practices at openai.com/privacy.

Information We Collect

We collect only the minimum information necessary to provide our service:

  • Account Information: Name and email address for account management
  • Billing Information: Payment details processed securely through Stripe (we do not store credit card information)
  • Basic Usage Data: Login times, feature usage, and subscription status (no clinical content)

We do NOT retain: Audio files, transcription content, patient information, or any sensitive clinical data. Audio is sent to OpenAI's Whisper API for transcription only and is immediately discarded after processing.

How We Use Your Information

We use the minimal information we collect to:

  • Manage your account and authentication
  • Process subscription payments through Stripe
  • Send important account and service updates
  • Monitor service performance and reliability

We never use your data for: Training AI models, marketing analytics, or sharing with third parties.

Data Security & How Processing Works

Your clinical data is protected at every step:

  • Audio processed via OpenAI's Whisper API over an encrypted connection — immediately discarded after transcription, never stored
  • OpenAI does not use your audio to train its models — processed under OpenAI's API data usage policy
  • Secure payment processing through Stripe (PCI DSS compliant)
  • All connections secured with HTTPS/TLS encryption in transit

Third-Party Processors

ProScribe AI uses the following third-party services to deliver the platform:

OpenAI (Whisper API) — Transcription

  • ProScribe AI uses OpenAI’s Whisper API to transcribe audio.
  • Audio is transmitted via encrypted connection to OpenAI for transcription only.
  • OpenAI does not use API-submitted data to train its models.
  • Audio is not retained by ProScribe AI after transcription is complete.
  • See OpenAI’s Privacy Policy for full details.

Stripe — Payment Processing

Subscription payments are processed securely by Stripe. We do not store credit card details. Stripe is PCI DSS compliant.

Consent notice: By using the transcription features of ProScribe AI, you consent to audio being processed by OpenAI’s Whisper API in accordance with OpenAI’s privacy policy.

Data Retention & Control

You have complete control over your data:

  • Audio Files: Transmitted to OpenAI’s Whisper API for transcription and immediately discarded. Never retained by ProScribe AI.
  • Transcription Text: Returned to your device only. ProScribe AI does not store or have access to your transcription content.
  • Account Data: Retained while your account is active. Request deletion anytime.
  • Billing Data: Retained for legal compliance (typically 7 years for tax purposes).

To request account deletion, contact us at support@proscribeai.com.

Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Export your data
  • Opt-out of marketing communications

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: support@proscribeai.com